Live Call Center: Our in-house Customer Interaction Center (CIC) is responsible for processing all live inbound/outbound phone calls and surveys. These calls are fundamental for interactive retention and follow-up programs like our Virtual Business Development Center - an unbiased, third party, turnkey telephone survey and follow-up system that gives you accurate feedback of your customers' experiences with your company.
Using our own Live Operator Call Center for your direct marketing campaigns means there is no expensive hardware, software or additional personnel for you to acquire. All you need are your existing PC's and standard Internet access. Survey results are immediately available on the web any time of day or night.
Call IQ: Call IQ is the most comprehensive Call Measurement/Call Tracking platform in the industry. Call IQ is designed to help track advertising dollars. With Call IQ, you will know exactly which promotional efforts are generating results, which in turn will help save and gain capital.
Features of Call IQ:
- Various Packaging for everyone's "special" needs
- Automatic Number Identifier (ANI)
- Address Capture
- Forwarding Alternate Phone Number
- Missed Call Notification Email
- Ad type defined for easy tracking
- Charts and Graphs on website to show ad productivity
- Online call recordings
- Call journal that allows you to enter notes and follow-up
- Assign call ratings
- Call Routing
Voice Broadcast: Voice Broadcast is a system that sends pre-recorded messages to a pre-sorted list of phone numbers. If the call is received by an answering machine, the voice broadcast system then leaves a recorded message designed to sound as if a "live" person left it. If the system detects a live pickup, it can either ask the person to remain on the line for a pre-recorded message or simply disconnect.
In essence, Voice Broadcast allows you to send thousands of "personally" recorded messages to your customers and prospects in a matter of hours.
PerfectCall™ Voice Broadcast includes:
- Machine Messages - delivered to answering machines.
- "Live" Messages - delivered to "live" people. These messages announce that they were previously recorded.
- Zero Transfer - delivered to "live" people who can then transfer that call to your operators or call center.
- IVR Transfers – effectively process and transfer inbound phone calls to a live representative or directs the caller through an interactive survey used for building a database of customer profiles.
Voice Broadcast messaging increases the prospect's awareness of an upcoming event or mail delivery to help maximize response rates and ensures program success.
Seminar RSVP: Seminar RSVP is RME's IN-HOUSE proprietary 24/7, live-operator, seminar reservation service. We can answer all of your calls and post them to your personal, password protected and secure website on our server. Custom reports will help you refine and improve your future direct mail campaigns.
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